Jane Teo
Just had my S20 traded in and brought home my new S25 ultra, finally!! The transfer of my whatsapp data was a nightmare!! Was there almost the whole day for 2 days, trying to get it backed up, but had problem. Desmond there was super patient and very helpful the whole time even though this issue had nothing to do with him. I asked for an extension to let me have more time trying as the data and chats were very important to me (both work and personal). I was there very late, almost closing time on the 3rd day after finally having whatsapp backed up to Google. Yet Desmond was still so helpful and didn't rush me at all. Ensured everything was properly in my new phone before I left. I am so thankful! People like him are so rare now!