Reviews for Laundry Club Clementi Mall

Raphael Tee

July 25, 2025

2

Outlet is closed on 2 attempts to send my jackets for dry cleaning. Have a feeling that customers need to cater to the limited operating hours of the outlet which is not convenient to all. Will look for other Dry Cleaning Service in Clementi instead. Have been a long term customer under today.

Charmaine Chua (Char)

July 25, 2025

1

Sent in my favourite jacket for their stain removal service hoping to get the matcha stains on the hood off, and I completely understood the possibility of the stain remaining. However, when I received my jacket a week later, the stains had gone from a greenish hue to an ugly brown, and some other stains appeared on parts of the jacket that were clean before. Sent in another top that was stained with makeup which was returned to me in its original state. Staff were extremely unprofessional, one held up my white cropped tank top, charging it as a "blouse" while another inside the shop said it was a "baby's top". Made it so uncomfortable and I miss when the shop was run by the older ladies. No idea what happened in the week in which they had my clothes nor what substances were used. Really wouldn't recommend this place, ended up having to throw both pieces away :(

Tumi R

July 25, 2025

1

Poor customer service is a persistent problem as you can see from other reviews. (Only polite when there is a transaction) Also, honestly too overpriced. Reached at 7.40pm only for store assistant to announce closure despite google stating 8pm. She ranted on about how busy she is (PSA: everyone is busy). If you need 30 min to do uninterrupted stock work, indicate store closure at 7.30pm to avoid misunderstanding. Will not be back!

l k

July 25, 2025

1

Poor customer service on a busy Saturday morning. We, the customers, were patient but staff was incompetent (took her multiple trips to find the collection) & bossy (ran down her explanation and instructions to a foreign domestic helper, didn’t seek if helper understood). Queue Management was not her priority as the area where the Laundry Club was located was extremely heavy traffic. I will make other choices for my laundry needs.

chluxluv vl

July 25, 2025

1

Very upset. The Laundry Club is an unreliable and dishonest laundry service provider. I sent in my newly gifted designer winter scarf for dry cleaning to The Clementi Mall branch last December and I never get to see it again. Went down to the branch a few times to check on the status, way past the collection date and told me to deal with the HQ. No one attended to my texts to let me know what had happened. Until almost a month of following up, I was told they cannot locate my item and offered me a “goodwill” compensation of less than 10% of the cost. What a good deal for the company at the expense of their poor customers. I can only blame myself for trusting the wrong laundry company. Do not recommend.