Giving you 1 star is a upgrade. Staff deserve no star. Staff was chit chatting , EATING at the counter while customer is waiting to pay. They proceeded to count the cashier CASH MONEY infront of waiting customer. I am a high ranking in retail, and this was embarrassing to me.
Staff just look at customer waiting to pay like OH OK.
And the floor is dirty?! All the stuff is all over. Not maintained like other outlet. Cannot even walk---- change your Staff la for god sake. Look at all the review
Liyan Lim
1
After ringing the bell, a very grumpy faced cashier walked out from the back, dragging her feet. Every movement screamed her boredom and dissatisfaction. Customer service is the worst I've ever experienced. I think there should be some form of training for all staff, full time or part time. It will turn off all customers for sure.
Minggang Goh
1
Very bad management and arrangement of fragile products. Was made to pay for something i did not want. Not even sure if the item was spoilt or damaged in the first place to begin with. Fragile items displayed in open shelves.
Marilyn Hand
3
The young slim supervisor-like staff should improve on her customer service skills and attitude.
Asked some things nicely and in friendly manner but was unhelpful and cold.
Another occasion, she kept kicking a stool around loudly which sounded very irritating (to reach higher shelves). When I looked at her, she ignored and continued. -_-
Also, their closing time put 10pm but sometimes 9.55pm still open, sometimes 9.45pm start chasing people out. Checked n said 9.40pm close. Shops like this shd display their soft closing times also.
Pro: shop has quite many items
Hong Zhu
1
This branch really bucks. "Press the bell once. Once doesnt mean multiple." I pressed carefully once after i noticed the note. Waited and waited, no clone coming. Pressed another time. Still no one coming. After I waited for another while, two staff finally came with one holding hand of a litgle girl and anohter hand holding on to a bag of food. OMG, feeding kid during working hours? I spoke to my self softly without even looking at some one, "there are two staff." The This lady with kid questioned me in a challenging tone "sorry?!" I told her that I was talked to myself. She's passed off. Guessing it is because I pressed the bell MULTIPLE which disobeys her rules?? Honestly speaking, Miniso at clementi mall sucks. This is not the first time encountering such rude stuff. .
Syakirin Yazid
1
outlet is crazy squeezy and narrow. wanted to purchase some items but decided not to as staff wearing specs with brown hair has very poor customer service. the 5 star reviews here are probably bogus or bots, just read all the 1 star reviews here and they will tell you the same.
for customers, please patronise and bring your money elsewhere and not here.
for the poor customer service staff, please attend wsq course or go home and sleep
Zolynn Ang
1
I went back to get an item to restock and I was waiting at the cashier and the woman said only press once but I didn’t even press the bell and she was not polite when serving me I service here is terrible but the items are great I think the workers need to be better or they need to hire better workers to treat their customers more politely
And don’t accuse people of something they didn’t do
Irni saini
3
Some items no price tags and tried to ask the staff unfortunately 2 of them are just super unfriendly. If you don't want us to so called disturb, pls ensure there are sufficient price indications.
d
1
Visited a while back and some of the products were not labelled correctly. Items that were not on offer were displayed as on offer and when we went to the cashier to make the payment, the amount was very different. When we asked the cashier, they tried to blame us saying that we saw the items wrongly. Brought the cashier to go see the items and they had little to no remorse. But a manager came and resolved the issue.
zying zying
1
there’s long queue on a weekend afternoon yet the staff is no where to be seen, isn’t someone suppose to be stationed at the cashier area ? Nobody could find the staff at all, waste of time. The moment we found a staff after knocking on the staff door, the staff replied rudely & ask us to ring the bell. The other customer rang the bell a few times there wasn’t anyone coming.