Reviews for Standard Chartered Bank The Clementi Mall

Jalila A

July 25, 2025

1

1 Star to Standard Chartered 5 Stars to ERIC LO who helped us Standard Chartered staff (at Battery Road) just cancelled our credit card without telling us about the points redeemable and also didn't inform us about the minimum balance requirement in our accounts, until we received our statements later on! TERRIBLE SERVICE! Luckily we met ERIC LO at Clementi branch who is VERY HELPFUL and EFFICIENT. A promising young chap, he helped us to find out what has happened to our credit card and explaining our accounts to us because we didn't even know they have cancelled the Credit card and we were still trying to redeem our points online before cancelling it this trip! Battery Road branch really left us totally uninformed and confused. 0 star to the bank. No bank manager to even step forward to help redeem our points back. Shame to the bank!

keynes ong

July 25, 2025

1

PLEASE READ BEFORE HEADING DOWN TO THIS BRANCH Visited the Standard Charted The Clementi Mall to exchange for new bank notes for CNY 2025 with my 81 year old grandmother, as earlier in the week her banker had advised her to visit the branch to join a walk-in queue from 11am to 12 noon. We arrived at 10:40am and was asked to join a snaking queue of more than 20 elderly folks as they had a walk-in queue specially for clients above the age of 60 years old. Note that if you were below 60, you had to make a booking online to get your new notes. No chairs were provided for the old folks and they were asked to stand for more than 2 hours to wait for their turn. I understand that it was the first day of the new note exchange and there was a stream of people who made prior online reservations who were ushered in to the branch upon arrival. They were seated whilst waiting for their turn. From a customer service perspective, this is jaw dropping. It makes no sense that the elderly who have placed their life savings with the bank are treated in such a manner. No chairs or drinking water was provided for the elderly in queue, note that this was lunch time and my grandmother was starving whilst waiting in line. After standing for two and a half hours, my grandmother was very very upset and complained about the poor treatment towards the elderly. They had no choice and reluctantly allowed us to go in and take our seats in the bank. After three and a half hours of waiting my grandma finally got her new notes which had I think the management is not managing their customers well and surely they have proven to be most unkind to old folks, branch manager should reconsider what’s the purpose of their role. What a shame!!!! Strongly suggest you close your account with Standard Charted and move to other local banks that prioritises their customers. Possible resolutions for future branch managers(the current one should just resign): 1) Chairs for the elderly 2) Water for those who are waiting in line 3) Priority queue with dedicated counter for elderly above 60 4) ATMs repurposed for the distribution of new notes during CNY period

KS Kang

July 25, 2025

1

I'm not even the customer of SC and I get harassed by them everyday! I have a 2nd line which belongs to the company i'm working in and it seems that the previous owner of this line owed them money and even after clarifying with SC that I am not the person who they are looking but likely the previous person. They keep calling me everyday and its downright harassment. When I called their corporate line regarding this, the woman on the other end very rudely told me to just ignore the call and they not going to do anything about it. Blocking the number is useless because they will just use another number to call you. SC great way to harass people even thou they are not your customers and I will never ever be your customer even after all these harassment.

Leah

July 25, 2025

1

I need option for zero star. Im lodging this complaint very dishearteningly against one of the staff of your clementi branch. Her name is Ms. Stephanie (counter 2). Kindly take note the following sad incident that has happened with me. (08/09/23) around 11.45 am, i had gone to the counter 2 at clementi branch to enquire for my replace of new card. I was told to deposit first for further action. After that, i went back to the counter apparently she was in bad mood as she almost annoyingly told me to go meet another staff. I went to her cabin quickly then she asked me"why i look for her"? I explained everything in detail. both of staffs keep pushing me for nothing. At the end, bluntly they told me without passport can't do further actions. Then why they asked me to deposit. Such behaviour from any bank employee is highly unexpected and unprofessional. I hope your bank will take appropriate disciplinary action against that employee and ensure the employees behave well with its customers. I will be grateful if my complaint is attended at the earliest. #visit this place at your own risk

M Chow

July 25, 2025

1

Warning! Do not buy insurance products from Prudential, sold by Standard Chartered Bank. They are in cahoots to sell you products so that they can pocket commissions and they are unethical in their practices. They advised me to report my monthly income as much higher than what I was actually drawing in income just so that they can sell me a product. When I complained about this, they denied any wrongdoing on their part. Unbelievable!