Standard Chartered Bank The Clementi Mall

I had a very unpleasant experience with staff in Standard Chartered Bank-Clementi branch -Tan Lee Peng Rose. I requested assistance in converting one of my transactions to Easypay, as I couldn’t do it through my online banking app (I don’t know why it wasn’t working this time, as I’ve been able to do it in the past). I asked her to help manually, as I had previously done with my husband’s account. However, Tan Lee Peng Rose was very hesitant and insisted that it should be done through my online banking app. I explained multiple times why it wasn’t working, but she continued to insist otherwise. I explained the issue four times, and only after confirming with her senior did she agreed to assist me. Before proceeding, she once again emphasized that it should be done through the app. I then showed her my phone, and she finally completed the necessary steps. Afterwards,I kindly told her that she should treat customers politely and not rudely. In response, she sarcastically and rudely told me I should understand her position, since I also work in the service industry, implying that I should understand her stress. I explained that while I do understand the pressures of working in customer service, it is never acceptable to treat customers disrespectfully. She even raised her voice at me. This is completely unacceptable and unprofessional behaviour , and I hope this matter will be addressed.

Located on the 4th floor of Clementi Mall. Opens at 11am and there's 4 staff at the Counter Service, but only 1 counter ready to serve! 2nd on the queue and waiting time is reasonable 14 mins. Plus point is this branch has "Reading Glasses" of various degrees in case clients need it.. Cool👍

Lousy branch. The bank guy filled in the form for me wrongly, wasted my time to come down!!! I got to redo again myself and mail it instead. The guy at the front service counter was also useless. He kept on played and saw his phone while answering my question to get queue number..

worst bank in sg, lousy service, ridiculous t&c, never get an agent talk to u in the hotline

Visited on 4 Sep after using sc app to request for late fee waiver and calling the hotline with no success at reaching a call agent. Clive attended to me. 1) He didnt introduced himself and the first thing he did was to question why it took me months to pay my bill in full. I clarified that I always pay my bills but it took me sometime to understand that I cant just pay the stated minimum bill payment. He responded, "there, you have it". I explain that he is assuming that financial literacy is a granted but actually not everyone is financial literate. I revealed that it is actually my first time signing up for a credit card and it took me sometime to understand my credit statements... I got cut off with an indifferent attitude, with Clive stating that this isn't the first time I haven't paid my bills in full. He didn't seem to be tuning in or listening to understand. 2) He further added that the late fee payment and interest charges dependent on usage were stated in the T&C. But I wasn't abusing the system. 3) Without conducting a proper check, Clive wrongfully accused me (no apologies) for a 3rd attempt at waiving late fee and not paying my bills in full. It seemed that he was trying to shame me or put me in a negative light. I clarified that this is the 2nd time I was late, I was one day late, and I had already paid in full. Unbothered, he added, "This is your 2nd time right? You already wave off one time right? The first time you waived off the late fee charge you already lost your empowerment to waive it off again." He insisted the only way is for me to write in again or call in again. To which I emphasized, was futile. But he didnt care. 4) Throughout the conversation, he continued to look busy on the computer and accused me for not making my payments in full. To which i stated and restated that I had paid my bills fully. Finally I questioned and stated that whether I have paid my bills in full is inconsequential to me seeking help to waive off the late fee payment. He continued to analyse my problem rather than to solve it. He was so absorbed at pinpointing my errors to convince me that I truly deserve this. 5) He proceeded to ask me to provide exact dates and how much I paid. He looked lost, as he could not locate updated information to confirm that I have paid. Although I stated again that I know I had already paid fully, and we ought to move beyond this to address my problem, he wouldn't let go. I felt like he was challenging my claim and memory. I replied that it was about 2 days ago but I couldn't remember exactly the amount. He let out a scoff while his eyes were glued to the screen, and his hand gesture was like "see you dont even know". 6) Clive claimed to be the branch manager with no one else above him for me to seek help. He refused to give me a point of contact and kept asking me to go back to the app and write in or call the hotline even though we both knew I have tried and it doesnt work. 7) Throughout the entire time I was there, he failed to address my concerns and solve the problem. He also refused to redirect me to more useful channels. He kept saying "nothing we can do if person behind the system reject your appeal when you write in." In fact, he did nothing more than what the first server had done- just checking my records and telling me things I already knew. 8) Clive told me that he doesn't want to waste my time and he doesn't want to waste HIS time. It made me feel as though I was a waste of his time. At the end of the day, I understand if he can't help. But I felt really offended by his nonchalent and finger pointing attitude. I also did not appreciate that he did nothing to resolve my issues and failed to listen to understand. I was offended that he treated me as though i was recalcitrant and a liar. There was also no room for COMPASSION in a systen so rigid and with staff so stubbornly lacking people skills. ⚠️ I finally get why people are saying Standard Chartered is the worst bank. 🚩

No hard copy receipt for FD Ask senior to go online to see their transaction.Very Very poor service.I will close all my FD and transfer all to another bank.Staff not helpful at all.Service very very poor.

I was at StanChart Clementi Mall Branch on Sunday 11 Aug. As my Debit MasterCard had been retained by the ATM, I approached one of its staff to retrieve it. The staff identifies himself as Wayne without showing his lanyard and even had the audacity to claim to be the manager and customer service staff at various turns (photo of this charlatan is attached for reference). On retrieval, despite identifying the card number and my name on it, Wayne claimed he could not hand it over as he needed my ID to verify that card belonged to me (absurd enough as it is given there was only one card retrieved in that instant). Nevertheless, giving this charlatan the benefit of the doubt, I proceeded home to retrieve my ID. When I returned with my ID later that day, the charlatan then suggested my card was retained because it was damaged (utter load of tosh given I had input my PIN before the card's retention) and the bank had to retain it to destroy it. Well, if so, then why suggest the ID was the only verification required for the return of this card? Regardless, it's even more harrowing StanChart's staff are at liberty to retain cards even after verifying the customer's identity. What odds this charlatan would not misuse this card? When I asked to see the manager, this charlatan then claimed he was the manager. Well, such an obnoxious and pompous pathological liar certainly deserves some airtime - I'd suggest you think twice before approaching the charlatan in the photo if you ever use the services at this branch. Presumably, he will claim to be the CEO next.

Extremely slow service despite the lack of crowd. Far more loans and investment officers compared to tellers which I suppose is not unexpected of banks. Disclaimer : not the front line staff's fault at all - staff at counter 2 was great! Just the staffing ratio problem.

1 Star to Standard Chartered 5 Stars to ERIC LO who helped us Standard Chartered staff (at Battery Road) just cancelled our credit card without telling us about the points redeemable and also didn't inform us about the minimum balance requirement in our accounts, until we received our statements later on! TERRIBLE SERVICE! Luckily we met ERIC LO at Clementi branch who is VERY HELPFUL and EFFICIENT. A promising young chap, he helped us to find out what has happened to our credit card and explaining our accounts to us because we didn't even know they have cancelled the Credit card and we were still trying to redeem our points online before cancelling it this trip! Battery Road branch really left us totally uninformed and confused. 0 star to the bank. No bank manager to even step forward to help redeem our points back. Shame to the bank!

PLEASE READ BEFORE HEADING DOWN TO THIS BRANCH Visited the Standard Charted The Clementi Mall to exchange for new bank notes for CNY 2025 with my 81 year old grandmother, as earlier in the week her banker had advised her to visit the branch to join a walk-in queue from 11am to 12 noon. We arrived at 10:40am and was asked to join a snaking queue of more than 20 elderly folks as they had a walk-in queue specially for clients above the age of 60 years old. Note that if you were below 60, you had to make a booking online to get your new notes. No chairs were provided for the old folks and they were asked to stand for more than 2 hours to wait for their turn. I understand that it was the first day of the new note exchange and there was a stream of people who made prior online reservations who were ushered in to the branch upon arrival. They were seated whilst waiting for their turn. From a customer service perspective, this is jaw dropping. It makes no sense that the elderly who have placed their life savings with the bank are treated in such a manner. No chairs or drinking water was provided for the elderly in queue, note that this was lunch time and my grandmother was starving whilst waiting in line. After standing for two and a half hours, my grandmother was very very upset and complained about the poor treatment towards the elderly. They had no choice and reluctantly allowed us to go in and take our seats in the bank. After three and a half hours of waiting my grandma finally got her new notes which had I think the management is not managing their customers well and surely they have proven to be most unkind to old folks, branch manager should reconsider what’s the purpose of their role. What a shame!!!! Strongly suggest you close your account with Standard Charted and move to other local banks that prioritises their customers. Possible resolutions for future branch managers(the current one should just resign): 1) Chairs for the elderly 2) Water for those who are waiting in line 3) Priority queue with dedicated counter for elderly above 60 4) ATMs repurposed for the distribution of new notes during CNY period

I'm not even the customer of SC and I get harassed by them everyday! I have a 2nd line which belongs to the company i'm working in and it seems that the previous owner of this line owed them money and even after clarifying with SC that I am not the person who they are looking but likely the previous person. They keep calling me everyday and its downright harassment. When I called their corporate line regarding this, the woman on the other end very rudely told me to just ignore the call and they not going to do anything about it. Blocking the number is useless because they will just use another number to call you. SC great way to harass people even thou they are not your customers and I will never ever be your customer even after all these harassment.

I need option for zero star. Im lodging this complaint very dishearteningly against one of the staff of your clementi branch. Her name is Ms. Stephanie (counter 2). Kindly take note the following sad incident that has happened with me. (08/09/23) around 11.45 am, i had gone to the counter 2 at clementi branch to enquire for my replace of new card. I was told to deposit first for further action. After that, i went back to the counter apparently she was in bad mood as she almost annoyingly told me to go meet another staff. I went to her cabin quickly then she asked me"why i look for her"? I explained everything in detail. both of staffs keep pushing me for nothing. At the end, bluntly they told me without passport can't do further actions. Then why they asked me to deposit. Such behaviour from any bank employee is highly unexpected and unprofessional. I hope your bank will take appropriate disciplinary action against that employee and ensure the employees behave well with its customers. I will be grateful if my complaint is attended at the earliest. #visit this place at your own risk

Warning! Do not buy insurance products from Prudential, sold by Standard Chartered Bank. They are in cahoots to sell you products so that they can pocket commissions and they are unethical in their practices. They advised me to report my monthly income as much higher than what I was actually drawing in income just so that they can sell me a product. When I complained about this, they denied any wrongdoing on their part. Unbelievable!