Reviews for Standard Chartered Bank The Clementi Mall
Sherry de Guzman
1
I had a very unpleasant experience with staff in Standard Chartered Bank-Clementi branch -Tan Lee Peng Rose. I requested assistance in converting one of my transactions to Easypay, as I couldn’t do it through my online banking app (I don’t know why it wasn’t working this time, as I’ve been able to do it in the past). I asked her to help manually, as I had previously done with my husband’s account.
However, Tan Lee Peng Rose was very hesitant and insisted that it should be done through my online banking app. I explained multiple times why it wasn’t working, but she continued to insist otherwise. I explained the issue four times, and only after confirming with her senior did she agreed to assist me. Before proceeding, she once again emphasized that it should be done through the app. I then showed her my phone, and she finally completed the necessary steps.
Afterwards,I kindly told her that she should treat customers politely and not rudely. In response, she sarcastically and rudely told me I should understand her position, since I also work in the service industry, implying that I should understand her stress. I explained that while I do understand the pressures of working in customer service, it is never acceptable to treat customers disrespectfully. She even raised her voice at me. This is completely unacceptable and unprofessional behaviour , and I hope this matter will be addressed.
Wilson Chang
3
Located on the 4th floor of Clementi Mall. Opens at 11am and there's 4 staff at the Counter Service, but only 1 counter ready to serve! 2nd on the queue and waiting time is reasonable 14 mins.
Plus point is this branch has "Reading Glasses" of various degrees in case clients need it.. Cool👍
John B
1
Lousy branch. The bank guy filled in the form for me wrongly, wasted my time to come down!!! I got to redo again myself and mail it instead.
The guy at the front service counter was also useless. He kept on played and saw his phone while answering my question to get queue number..
Jakay C
1
worst bank in sg, lousy service, ridiculous t&c, never get an agent talk to u in the hotline
CONNIE TAN
1
Visited on 4 Sep after using sc app to request for late fee waiver and calling the hotline with no success at reaching a call agent.
Clive attended to me.
1) He didnt introduced himself and the first thing he did was to question why it took me months to pay my bill in full. I clarified that I always pay my bills but it took me sometime to understand that I cant just pay the stated minimum bill payment. He responded, "there, you have it".
I explain that he is assuming that financial literacy is a granted but actually not everyone is financial literate. I revealed that it is actually my first time signing up for a credit card and it took me sometime to understand my credit statements...
I got cut off with an indifferent attitude, with Clive stating that this isn't the first time I haven't paid my bills in full. He didn't seem to be tuning in or listening to understand.
2) He further added that the late fee payment and interest charges dependent on usage were stated in the T&C. But I wasn't abusing the system.
3) Without conducting a proper check, Clive wrongfully accused me (no apologies) for a 3rd attempt at waiving late fee and not paying my bills in full. It seemed that he was trying to shame me or put me in a negative light. I clarified that this is the 2nd time I was late, I was one day late, and I had already paid in full. Unbothered, he added, "This is your 2nd time right? You already wave off one time right? The first time you waived off the late fee charge you already lost your empowerment to waive it off again."
He insisted the only way is for me to write in again or call in again. To which I emphasized, was futile. But he didnt care.
4) Throughout the conversation, he continued to look busy on the computer and accused me for not making my payments in full. To which i stated and restated that I had paid my bills fully. Finally I questioned and stated that whether I have paid my bills in full is inconsequential to me seeking help to waive off the late fee payment. He continued to analyse my problem rather than to solve it. He was so absorbed at pinpointing my errors to convince me that I truly deserve this.
5) He proceeded to ask me to provide exact dates and how much I paid. He looked lost, as he could not locate updated information to confirm that I have paid. Although I stated again that I know I had already paid fully, and we ought to move beyond this to address my problem, he wouldn't let go. I felt like he was challenging my claim and memory. I replied that it was about 2 days ago but I couldn't remember exactly the amount. He let out a scoff while his eyes were glued to the screen, and his hand gesture was like "see you dont even know".
6) Clive claimed to be the branch manager with no one else above him for me to seek help. He refused to give me a point of contact and kept asking me to go back to the app and write in or call the hotline even though we both knew I have tried and it doesnt work.
7) Throughout the entire time I was there, he failed to address my concerns and solve the problem. He also refused to redirect me to more useful channels. He kept saying "nothing we can do if person behind the system reject your appeal when you write in." In fact, he did nothing more than what the first server had done- just checking my records and telling me things I already knew.
8) Clive told me that he doesn't want to waste my time and he doesn't want to waste HIS time. It made me feel as though I was a waste of his time.
At the end of the day, I understand if he can't help. But I felt really offended by his nonchalent and finger pointing attitude. I also did not appreciate that he did nothing to resolve my issues and failed to listen to understand. I was offended that he treated me as though i was recalcitrant and a liar.
There was also no room for COMPASSION in a systen so rigid and with staff so stubbornly lacking people skills.
⚠️ I finally get why people are saying Standard Chartered is the worst bank. 🚩
Sam Goh SE
5
Good banking service offered to us. We had prior appointment.
Shavon
4
Visited the branch to settle some fee issues. Staff Susan Tan was very patient and helpful in assisting. Thank you for your service!
Richard Chan
1
No hard copy receipt for FD Ask senior to go online to see their transaction.Very Very poor service.I will close all my FD and transfer all to another bank.Staff not helpful at all.Service very very poor.
Edwin T
1
I was at StanChart Clementi Mall Branch on Sunday 11 Aug. As my Debit MasterCard had been retained by the ATM, I approached one of its staff to retrieve it. The staff identifies himself as Wayne without showing his lanyard and even had the audacity to claim to be the manager and customer service staff at various turns (photo of this charlatan is attached for reference).
On retrieval, despite identifying the card number and my name on it, Wayne claimed he could not hand it over as he needed my ID to verify that card belonged to me (absurd enough as it is given there was only one card retrieved in that instant). Nevertheless, giving this charlatan the benefit of the doubt, I proceeded home to retrieve my ID.
When I returned with my ID later that day, the charlatan then suggested my card was retained because it was damaged (utter load of tosh given I had input my PIN before the card's retention) and the bank had to retain it to destroy it.
Well, if so, then why suggest the ID was the only verification required for the return of this card? Regardless, it's even more harrowing StanChart's staff are at liberty to retain cards even after verifying the customer's identity. What odds this charlatan would not misuse this card?
When I asked to see the manager, this charlatan then claimed he was the manager. Well, such an obnoxious and pompous pathological liar certainly deserves some airtime - I'd suggest you think twice before approaching the charlatan in the photo if you ever use the services at this branch. Presumably, he will claim to be the CEO next.
S Chua
1
Extremely slow service despite the lack of crowd. Far more loans and investment officers compared to tellers which I suppose is not unexpected of banks.
Disclaimer : not the front line staff's fault at all - staff at counter 2 was great! Just the staffing ratio problem.