It’s time for a new review after 4 years. Once again, visited this branch for a late tea break. The cashier was extremely friendly which was greatly welcomed. Ordered an iced americano and scrambled eggs with turkey ham pita. The coffee was good as usual and the pita was delicious as well. The branch is always crowded so getting a seat may be an issue. Other than that, a great place to sit around and watch people walking by as it’s smacked right in between in the middle of the mall on level three.
Bbpete
5
Compliments to Shidah, Liza, Sharon, Rukiah and the rest of the Starbucks Clementi Mall team for their exceptional service. The warm and inviting atmosphere makes every visit feel personal and memorable!
Yong Ya Wen
1
location : Clementi Mall
date : 31 May 2025
time : around 7pm
I encountered one of the worst customer service. someone named Sue was the one taking my order.
these were the issues :
1. I wanted to redeem 2 birthday vouchers (1x free drink and 1x free cake with drink purchased). For the longest time, I could redeem both vouchers in one transaction but Sue told me that I could not but she did not let me know before I paid or even offered to split the transaction for me. her attitude was bad and rude and she was impatient when I asked her about it.
2. I asked for a raspberry blackcurrant blended juice but i wanted more tea and less syrup but she did not key it in or told her colleague about the customisation.
3. I tried to order an iced chamomile tea but Sue told me I can only order hot? I order that all the time but suddenly I could only order hot?
Overall, it was a horrible experience. Sue was very impatient and rude with us and it ruined my day.
However, the other employee (a malay guy) wearing a Partner of Quarter shirt was nice and said "thank you" at the hand-off. thank you!
troo foo
4
Starbucks here in Clementi mall certainly has lived up to the standard in terms of their food and beverages.
However, the service can be better improved as I have experience friendlier and better service elsewhere. Patrons are not king neither they should overly demanding, however, paying over $20 for coffee and dessert, they certainly deserved greetings and smiles...
Josephine
5
Staff here are very friendly, and the service is excellent. The cuppa and bake are good as usual, too! There is also a good selection of plant-based milks to choose from—soy milk, oat milk, and coconut milk. 🌱
Skye Cai
4
Great coffee and environment.
The merchants displays are great.
Fast serving but no good attitude.
FluffyUnicornz
5
Pop by a few times with my clients to this branch.
The staffs are very nice and happy.
Observed they’re happy working with one another. Motivating one another. Interactions with them made me happy whenever we pop by.
Food is the usual Starbucks collection.
Ambience is not bad, this is a smaller branch but cosy.
JT
1
This is the worst staff from the worst branch that I encountered. In fact, I wanted to give zero star or thumbs down. On 8 Mar morning, I bought a Java Chip and paid with credit card. This inefficient junior staff, short Malay girl, Halizah, said that the transaction didn’t go through and asked me to tap again. The bank statement showed double transactions. I called the bank thrice, then had to travel to this branch to claim. Wasted my time and traveling cost m. Starbucks should take action on this staff.
Lina Lim
3
Too many people. People who did not buy starbucks drink also sitting there. People using extension plugs too. Danger to public.
New drink, Sea Breeze Mint Chocolate Coffee Frappuccino® (Less Sweet), taste is really less sweet. Not much mint taste too.
My choc chip wafer cheesecake (SG60 Shiok item) does not have the SG60 topper on it. 😔
snk
4
Convenient location inside Clementi Mall, near to the MRT station. Space is a bit small and always no seats unless on a non-peak weekday. Coffee is good. Staff is very friendly.