Because Hansel nice voice or kindness care words to elderly. The window is claring on her eyes and she offer to close the window blind shining around 355 pm. ...she not that hungry (offer mushroom bits and can't finished ..(ha ha I already had lunch porridge late with her ...)while eating first bit she heard we need chilly sauce with granny mouth taste .Hansel service was fast and efficient .he make our day .aunty suzanne mum or god mum said Hansel very attentive this date 9 may 2025
Brandon Wong
4
Visited this place around 3pm on a Sunday afternoon, there were ample seats available during this time. We were attended to and served water promptly. Ordering was a breeze via the tablet on the table. Was able to redeem a free drink and fries with swensen membership on telegram. Food was served soon after - relatively short wait time due to off peak period. Food was great but felt they are quite pricey compared to few years back. Definitely a recommended place for special occasions with family/ friends.
just .: : :::
3
Swensens at Clementi Mall provides a welcoming atmosphere with its pleasant ambience. Special mention goes to Anni, their intern staff member, whose friendly service and warm demeanor enhanced our dining experience. 👍🏻
Their membership program offers excellent value with complimentary drinks and fries. While most dishes meet expectations, we experienced a disappointing 30-minute wait for the pesto salmon, which arrived disappointingly dry. Despite this, the restaurant remains a decent choice for casual dining, thanks to its comfortable setting and membership perks. 3.5/5 stars.
roberto suarez
4
Typical Swensen service. Place is good and service is okay. The food is standard. I ordered the promotional sizzling burger but the hot plate is not that hot.
TNJ Housing Solutions Pte Ltd
4
Visited during weekdays dinner time and service a little slow. But don’t blame them as the outlets seems like lack of staff.
Restaurant is almost full but still has vacant seats. Waited around 7-10min to be seated. Serving of food also slightly long wait and no cutlery provided that we need to get it ourselves. But like I say I think not enough crews.
Food and portion standards maintained. All are good and a pleasant dinner.
Angel Lee
1
I recently visited this restaurant to celebrate one of my family birthday, but unfortunately, the experience was extremely disappointing. We ordered the battered fish and chips, but the wait was excessively long - almost 90 minutes. Despite the wait, the dish never arrived, and we received no update or response from the staff.
Due to the prolonged wait and lack of communication, we decided to cancel our order for the battered fish and chips. This was not only frustrating but also ruined the special occasion for the birthday person.
The service was overwhelmed, and we had to call multiple times to get their attention. They forgot to serve one of the soups, and the main dishes were not served together. The baked rice dishes arrived around the same time, but the fish and chips (had it arrived) would have taken an additional 30-45 minutes longer than the baked rice.
When we brought the issue to the staff's attention, they kept saying they would check with the kitchen, but it took another 20-30 minutes with no response or resolution. The lack of communication and service was unpleasant and disappointing.
Although the food we did receive was alright, the poor service and long wait times significantly affected our mood and overall experience. It would have been much better if all the main dishes were served at the same time, which would have greatly improved the dining experience.
Considering the poor experience, I would not recommend this restaurant, especially for special occasions.
Phoebe
3
Update after a year:
Came here for Mothers Day dinner as my family member had a voucher. Pleasantly surprised this time around. Atmosphere is just as hectic, if not worse due to the celebration. Our trainee waiter was trying his best to keep up. (He did great!) Food was good, tried the "Sizzling Cheese Burger". Definitely recommend it! Burger was juicy and the cheese sauce went great with it and the fries. Also didn't make it soggy. Icecream was same (nice) as always, only the price changes ;)
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Food - Decent. A little overpriced considering the portion size and flavour. My burger was served on a wooden board that looked a little mouldy. (picture attached, you be the judge) The icecream seemed to have shrunk in size over the years, and was already melted on the outside by the time it arrived on the table.
Service - The male waiter that seated us was really polite and friendly. Was apologetic when we realised one of the chairs and the floor below it was wet. The other male waiter (who seemed to be the manager) we interacted with was really rude and impatient (the restaurant was not busy) when we were ordering our icecream. There was also a mix up with orders a few times, and we had food/drinks sent to our table by mistake. Other than that, service was pretty quick in terms of us getting our orders.
Atmosphere - Nice restaurant with a good view. However, since this is a family restaurant, there will be screaming kids from time to time.
Overall, this branch of Swensens has been on the decline for a while now, and I think it's time for my family to stop giving it yet another try.
Shadiqin Kenway
1
Had a disappointing dinner. Ordered the aglio olio and it had a weird taste to it. When gave feedback to the waiter, they said it’s due to the lemon powder added. This is my first time eating aglio olio with lemon powder. Service was slow too.
elayna chin
4
First time trying out Swensens, and I gotta say I was blown away with how average it was 🤣🤣🤣🤩 my whole life anticipating the experience there and was just lacklustre. Food presentation was below average and tastes so so, but Hazel, who the management trainee saved the day. Food was served slow but the service and ambience was decent. Might I say the ice creams also lack variety, can’t top my usual ice cream craves.
Please improve your food and service or else you end up like the chains in US (closed) ;( I don’t hope this is the last time I dine at Swensen
Will give it another shot at a different branch. KTHXBAI
Evelyn Chung
5
This place is awesome, so many choices of ice cream, burgers, pastas, baked rice... I just can't decide! I tried the new Katsu Burger and it was so delish! Customer service is great as well. Such a generous portion for the price, I felt so full after having the burger alone!