justine
I just bought today and it was a quick and easy process staff is very nice 👍👍👍 …
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THEFACESHOP - Nature Collection Clementi Mall
Health
Beauty & Spa
Location: Level 3, Unit Number #03-39
Quality products and services
THEFACESHOP - Nature Collection at The Clementi Mall represents Korea premier beauty destination, located at #03-39 and operating daily from 10:00 AM to 10:00 PM. As part of the global LG Household & Health Care group, this sophisticated retail concept serves as a one-stop K-beauty shop that curates exceptional skincare and makeup collections from THE FACE SHOP alongside other premium Korean beauty brands including belif and CNP Laboratory. The store embodies THE FACE SHOP "Natural Story" philosophy, which has guided the brand since its 2003 launch as a pioneer in natural beauty solutions.
The Nature Collection concept revolves around three core values: Natural & Pure, Discovery & Curation, and Honest & Profound, reflecting the brand commitment to creating products from approximately 600 natural ingredients including flowers, grains, plants, fruits, mineral water, and traditional oriental medicine. Signature products include the renowned Rice Water Bright Light Cleansing Oil, Rice Water Bright Cleansing Foam, and the beloved Real Nature Face Mask collection. Each product undergoes rigorous development to ensure it nourishes and revitalizes skin using time-tested natural ingredients and cutting-edge Korean beauty technology.
Customer service excellence distinguishes the Clementi Mall location, with staff members like Ms. Joanne Khor and Shirley receiving consistent praise for their precise product recommendations, patience, and willingness to provide personalized beauty consultations. The store comprehensive approach to K-beauty retail includes product education, skin analysis, and customized routine recommendations that help customers navigate the extensive range of Korean skincare and makeup options. This combination of premium products, expert guidance, and authentic Korean beauty expertise has established THEFACESHOP - Nature Collection as an essential destination for beauty enthusiasts seeking effective, natural-based skincare solutions.
Operating Hours
Open
Closes in 7h 14m
Monday
10 AM - 10 PM
Tuesday
10 AM - 10 PM
Wednesday
10 AM - 10 PM
Thursday
(Today)
10 AM - 10 PM
Friday
10 AM - 10 PM
Saturday
10 AM - 10 PM
Sunday
10 AM - 10 PM
Overall Rating
5
/
5
Based on 10 reviews
Mall Ranking
#1
Out of 135 shops
Category Ranking
Not enough ratings
Negative Reviews
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Positive Reviews
Mary Lim
23/03/202 This is my first time here to buy skin care products. Joanne here is very patient in introducing the products and teaching how to use them. She has a kind smile and explains slowly and lovingly if I don’t understand. 30/03/2022 Joanne , Moon came again today to ask how to use the product. I didn’t come to buy anything today but just came to ask how to use the product. Their smiles were very friendly and enthusiastic, and they explained it very clearly and wrote it down on a piece of paper, so that I would use it. . I will only come back to this branch next time to make purchases. Thank you for your help 😀❤
Yokeheng Leong
Joanne: The service is very good. Very kind and patient. They explain and help me how to use these products. I like them very much, and so does Moon. I will come here often to buy the products I want to use. Thank you both for your help. 🥰👍 …
Quah Quah
Joanne Khor provided good service and introduced cosmetics carefully, which made me very satisfied. . Thank you Joanne
Del Lim
I went there twice, both times the staffs are patient and good service. I would return when I need.
Jemin Chua
Warmest service by Ms. Joanne Khor which we never have it in other outlets. As in, she’s very precise on our needs instead of wants. To recommend those face and body skin replenishment products especially we’re having sensitive skin condition. 🤗 Congrats Joanne Khor !!! The Faceshop is good to have you a rare and excellent staff. Best regards, Jemin Chua
raw vegetables
Friendly staff Tracia, very delightful to talk to, was very helpful in helping me choose products suitable for my skin
Edith Lim
Received good service from Joanne Khor of Clementi Mall branch. She goes the extra mile to make an extra trip to the shop to pass me the vip beauty box gift because i can’t go into the mall. Really proactive and take initiative to help customer! 👏👏👏 …
Ms Koh
Joanne was very helpful and professional, the best sales assistant I have met. I was very happy with her recommendations and my purchases.
zoe
shirley was patient and helpful in helping me to choose sheet masks when i visited on 24 august around noon. also patiently explained when i went back to clarify about what i thought was an error in my receipt.
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