Tan Chee Chong
Was told to “wait a few mins” which turned out to be 15 minutes. Ignored me when I asked about my order.
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TORI-Q The Clementi Mall
Food
Asian Cuisine
Location: Level B1, Unit Number #B1-19
Quality products and services
Services
Serves dine-in
Offers takeaway
TORI-Q The Clementi Mall specializes in the authentic art of Japanese yakitori, bringing traditional Japanese grilled chicken cuisine to The Clementi Mall with a focus on genuine preparation methods and quality ingredients. As part of an established yakitori chain renowned for its dedication to this specialized Japanese culinary tradition, TORI-Q offers diners an authentic taste of Japan’s beloved street food culture in a comfortable, fast-casual environment. The restaurant caters to Japanese food enthusiasts and casual diners seeking the distinctive flavors and social dining experience that yakitori represents in Japanese culture.
The menu centers around expertly grilled chicken skewers prepared using traditional Japanese techniques, with each piece carefully seasoned and cooked over controlled heat to achieve the perfect balance of smoky char and tender interior. TORI-Q’s commitment to authenticity extends beyond the grilling process to encompass the entire dining experience, from the selection of chicken cuts to the accompanying sauces and seasonings that enhance each skewer’s natural flavors. The restaurant’s exclusive focus on yakitori and Japanese chicken preparations ensures specialized expertise and consistent quality across all offerings.
What distinguishes TORI-Q is its dedication to preserving the authentic yakitori experience while adapting to Singapore’s dining preferences and mall environment. The restaurant maintains the social and communal aspects of traditional yakitori dining while providing the convenience and accessibility that modern diners expect. Located within The Clementi Mall, TORI-Q serves as both an introduction to authentic Japanese yakitori culture and a reliable destination for those seeking quality grilled chicken prepared with traditional Japanese craftsmanship and attention to detail.
Operating Hours
Open
Closes in 6h 20m
Monday
10:30 AM - 9 PM
Tuesday
10:30 AM - 9 PM
Wednesday
10:30 AM - 9 PM
Thursday
(Today)
10:30 AM - 9 PM
Friday
10:30 AM - 9 PM
Saturday
10:30 AM - 9 PM
Sunday
10:30 AM - 9 PM
Price Distribution
$1–10
67%
$10–20
33%
$20–30
0%
Overall Rating
3.1
/
5
Based on 15 reviews
Mall Ranking
#98
Out of 135 shops
Category Ranking
Not enough ratings
Negative Reviews
Nguyen Nguyen
I visited on 15 Dec 2021 (dinner time), the male staff was very bad.. I was q-ing and when it came to my turn to order, he just ignored me for more than 5 mins. He was not very busy actually, but he just kept turning around and pretended to be busy. At that moment, I just felt that other people may think that I am a beggar and waiting for free meal 😂 Next, very lucky for me, he finally allowed me ordering my food. I ordered set B with chicken and he did not tell me that I need to wait because chicken is rolling on the grill-machine. After few more mins, I decided to ask him and he said that wait for 1 - 2 mins. Eventually, I waited for more than 5 mins, but no SORRY! Time is important, but the behavior of staffs is more and more important. I believe that he was stressful at peak-time and that is why he was so bad. Maybe the owner needs to increase his salary 😆
Dylan Li
The skewer options can vary as one of the ones I wanted wasn't available and they weren't particularly hot when I got them, but they tasted ok. I liked the deep fried dumplings though. Not the biggest fan of the seasoning on the rice as I got tired of it by the end.
Justin Wong
Whenever we need a quick dinner fix.... Tori Q is the place of choice Like their grilled unagi, cannot be compared to restaurant grade...but it is value for money Other favourites include chicken with green pepper, chicken skin
Catherine C
Visited the Clementi branch lunchtime today, Sunday 14 Nov. stood in line n waited 15 min even though there was only 5 person in front of me. The server at the counter was simply too busy packing what I presume are online orders n just making the people in line wait. In between each actual person in line, the server was packing at least 5 other online order. Is this the respect you give to customers who are actually standing in Line. Please re think your priorities and assigned adequate staff to all station including one dedicated to online orders during busy hours. You can certainly afford it
Hang Li
Ordered in total five items, and the packing staff got 2 of them wrong 😅. I mean, if you are not capable of remembering correctly what customers have ordered, why u always ask us to order in advance? What’s the point? I know it’s probably not the staff’s fault, but I do think your SOP needs to be refined. It’s definitely not a single case because it’s already happened to me a lot frequent than I can tolerate.
Samantha Blessed
Food — TOO MUCH MSG in the food which makes me super thirsty after finishing the set meal. Chicken karage was soggy and not crispy at all. ☹️*Price for set meals have increased by $2 to $3 since 2020.* Service — sub-par. Atmosphere — only 6 squeezy seats with overwhelmingly yellow spot lights. Makes me nauseated but am glad that I didn’t vomit whilst dining there.
XM Fong
NOT RECOMMENDED Really the customer service is really bad. Customer demand especially mine is not been satisfied. The staff know best is just to collect money. The Unique slogan : Money First, Service Last . For the management, instead of keep on raising food prices, maybe can request to send your staff for more training.
Positive Reviews
Elva
Bought this for lunch on a Sat before going to school for an examination :') There was a long queue at this stall when I was there and I think the pork stick ran out so they swapped it with a chicken stick for me. The rice was generously topped with seaweed and I could tell they used japanese rice! After I was done with the meal, I was little too full so get this only when you are very hungry haha. Eating this can also get a little messy as I tried to remove the meat from the sticks, not sure if there is a better way to eat this. But still, I thoroughly enjoyed this meal as it was packed with flavour and my favourite stick was the chicken ball hehe
wen
Decided to pack for lunch. Had five sticks and cost $9.80. Delicious.
Zico De
Sometimes there isn’t enough servings especially at dinner time, and there isn’t much place to sit if it’s busy. But good place to get a filling meal quickly
Alvin Choo
Have been eating their Set A for Saturday dinner for quite a while now, when I'm too lazy to leave the house. It's totally serviceable and at 9pm, there are also not many other options available. The soy sauce, pickles and proteins come together to make an enjoyable quick meal.
Crumpled Nomad
Had lunch here with the kids. Ordering process was easy, just choose whatever you want in food cabinet, has the option to add them to a plate of rice. Their sauce was sweet and savory. Meat was grilled to perfection without being too dry. Economical in my opinion as well considering the quality of their ingredients.
Louis Chua
First time ate in the stall in Clementi Mall. Usually will just do takeaways. The customer service is quite pleasant when my wife ordered. They are ok to add additional sauce onto the rice when my wife requested. The food is is comfort food. The rice servicing is generous and I love the pickles although having some takuan will really be awesome. All the grilled stuff that we ordered tasted great even though we just had dinner at Eng Heritage. The place is small but no one seems to be eating in, so we had the whole counter to ourselves. Will definitely be back.
Tian Wen Lim
Ok, so this review is purely based on one item menu - the $1.60 pepper karaage. Perfectly salty with an aromatic peppery bite. The chicken was moderately juicy, but more importantly, superbly lean. My karaage pieces were completely free of those fatty bits that always ruin a good piece of fried chicken with that slimy texture and somewhat off-putting greasy chicken flavor (looking at you OCK chicken pops). Definitely going back to pick up more karaage soon. Havent really tried their other items soon, so take this review with a grain of salt. Suggestion to outlet: i think you can go with cheaper packaging for the to-go orders. I was surprised they used thick plastic packaging for my single stick. Seemed like a waste to throw it away
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Our Menu
Menu Images
Menu Highlights
Skewers (Chicken)
GULU CHICKEN SKIN
$1.90New Item
CHICKEN WITH ONION
$1.60New Item
CHICKEN BALLS
$1.90QUAIL EGGS
$1.50NITAMAGO
CHICKEN WITH GREEN PEPPER
$1.60CHICKEN SKIN
$1.70CHICKEN FILLET
$1.70Skewers (Pork & Sausage)
PORK
$1.60PORK WITH ASPARAGUS
$2.60TONTORO PORK
$1.70Limited
CHEESE SMOKED SAUSAGE
$1.70Fried Items / Karaage
DEEP FRIED SIEW MAI
$1.90JUMBO SAUSAGE
$1.90(Pork)
CRISPY KARAAGE
$1.70MINI HASHED POTATO
$1.40SHOY KARAAGE
$1.70Japanese Soy Sauce Fried Chicken
SPICY PIRIKARA KARAAGE
$1.70PEPPER KARAAGE
$1.70
Menu Highlights
Yakitori Skewers
CHICKEN BALLS
$1.60QUAIL EGGS
$1.30NITAMAGO
$1.10CHICKEN WITH GREEN PEPPER
$1.60CHEESE SAUSAGE
$1.70TAMAGOYAKI
$2.20CHICKEN GYOZA
$1.40JUMBO SAUSAGE (PORK)
$1.50CHICKEN
$1.30CHICKEN SKIN
$1.60CHICKEN FILLET
$1.40PORK
$1.50PORK WITH ASPARAGUS
$2.40Fried Delights
CRISPY KARAAGE
$1.50MINI HASHED POTATO
$1.10SHOYU KARAAGE
$1.60New Item
PIRIKARA KARAAGE
$1.40SPICY, New Item
PEPPER KARAAGE
$1.60Sides
RICE
$1.50Add-ons
YAKITORI SAUCE
$3.90/sachetMAYONNAISE OR PICKLES OR SEAWEED
$0.20/servingMAYONNAISE OR PICKLES OR CHILI POWDER
$0.50/container
Menu Highlights
Bento
BENTO A
$7.20Includes 2 Chicken, 1 Chicken Balls, 1 Pork. Served with Pure Japanese Rice, Yakitori, Seaweed, and Japanese Pickles.
BENTO B
$7.30Includes 2 Chicken, 1 Chicken Balls, 1 Chicken with Green Pepper. Served with Pure Japanese Rice, Yakitori, Seaweed, and Japanese Pickles.
BENTO C
$6.80Includes 3 Chicken Karaage. Served with Pure Japanese Rice, Yakitori, Seaweed, and Japanese Pickles. Special price!
Menu Highlights
Skewers
CHICKEN BALLS
$1.60NITAMAGO
$1.00Japanese Braised Egg
CHICKEN WITH GREEN PEPPER
$1.50CHICKEN FILLET
$1.40CHICKEN SKIN
$1.50PORK
$1.50PORK WITH ASPARAGUS
$2.30Limited!
TONTORO PORK
$1.60CHICKEN WING
$1.50Limited!
Sausages
ARABIKI (PORK) SAUSAGE
$1.70CHEESE SMOKED SAUSAGE
$1.70Fried Items
CHICKEN GYOZA
$1.30MINI HASHED POTATO
$1.00DEEP FRIED PRAWN
$1.30CHICKEN KARAAGE
$1.60
Menu Highlights
Japanese Rice
JAPANESE RICE WITH SEAWEED AND PICKLES
$2.80JAPANESE RICE (SPECIAL PRICE)
$1.50For every 4 sticks of Yakitori Purchased
JAPANESE RICE (SPECIAL PRICE)
$2.00For every 3 sticks of Karaage Purchased
UP-SIZE RICE
70¢Yakitori Sauce
YAKITORI SAUCE (200ML)
$5.90/bottleYAKITORI SAUCE SACHET (GIFT PACK)
$3.90/10packetsYAKITORI SAUCE (SINGLE SACHET)
50¢/sachetYAKITORI SAUCE SACHET (FREE)
Free 1 sachetFor every 10 sticks of Yakitori Purchased
Others
MAYONNAISE OR PICKLES OR SEAWEED
20¢/servingMAYONNAISE OR PICKLES OR CHILLI POWDER
30¢/containerPhoto Gallery
42 photos