If 0 star is possible, I would have chosen it. Extremely rude service staff name Theresa. Rude to the customer and talking bad about customer right in front of others.
Very unprofessional, along with ridiculous questions to the customer.
It is one of the most unprofessional service staff I have seen.
Overall staff service has been unfriendly across the board from various purchase experiences.
Cecilia Tan
5
I recently purchased at Watsons Clementi and I was served by Dhevagy. A very kind and helpful staff. She assisted me find item and helped during checkout. Good and excellent service by her.
Inka
1
Initially, I bought for 3 because of the offer that they advertised as shown in the picture. However, when scanned at the counter, cashier informed it was 2 for $4. Apparently, they failed to remove the promotion tag on the rack. Tried asking for assistance from a management trainee but she was unhelpful, stating that the promotion ended yesterday, 5 Nov 2023. Please re-evaluate and re-train the staff to serve customers better and recover services appropriately.
patricia lye
1
I had the worst experience at this branch, especially with the large Indian lady. The service was terrible, and I question where you find such staff. The aunties are much better! Customer service was zero! I will inform all my family and friends to avoid this branch, and I may never visit Watsons again!”
Zakariah Bin gondu
5
Clementi Mall Watson, very convenient place because near MRT and got more things here compare to other outlet like West Coast Plaza.
There was a time I visited especially during the delivery time, so much cartons on the floor, it is understandable that the place is just too small, I wonder why Watson kept sending so many things here.
I normally don't interact with the staff here because you can see them always very busy, but they are very constantly vigilant at the Self Check Out. There was a time I saw a staff just walking buy but can spot a customer left their card at the terminal and can identify the customer very quickly and efficient. Other than that they will always comes to help if someone stuck during payment because transaction self cancelled for some reason.
Anyway ，I think the staff number over there is lacking, if got more staff I believe they can provide better quality of service.
Willie
1
Very bad service. Was strangely lectured by 2 staff, Theresa and another indian lady for things that only staff will know.
Cannot comprehend why Item sold in 1's cannot be purchase as the price tag indicated but needed to purchase in pack size that they prefer. Lady name Theresa even lectured me and called me rude for explaining to her that there was no indication on the shelf instead of apologizing to her.
Most ridiculous service I ever received from a service staff, EVER. Felt like i am paying to beg for permission to buy things and get mistreated.
Would have given -5 star if i could.
Rain Tan
5
Very convenient shop. I went to Watson yesterday, I bought the wrong item, and cashier help me to solve the problem. Very good experience.
TT YL
1
The promoter told us that there was $4 off with minimum spend of $50. We double checked with cashier to confirm of this promotion. The cashier said that the discount applied to all products. But then, at the self check out, the discount did not appear. We pressed the bell for assistance and the cashier aggressively shouted "What do you want." In a rude manner. Again, we consulted her about the discount, to which she yelled "The discount is targeted. The discount only happens sometimes." She glared at us with an irratated and unwelcoming expression. This behaviour is unacceptable and the very fact that she misinformed us in the first place even more expresses how unreasonable the way she presented herself to her customers was. This experience dismotivates us to visit again and should not be seen in any store.
Elaine Tay
1
Bad experience encounter at Watson Clementi Mall
Was at the cashier waiting to make payment.
This Cashier, Theresa, was stock up stock beside the counter. She did saw me. But allow me to wait till she done with her stock up. Slowly slide in to the Cashier to attend me which allow customer to wait for her about 5 mins. To make payment. Watson Singapore, better wake up your idea, by guide your staffs what is customer service. Thank you
Doreen Tan
1
Deserves 0 stars if possible. This outlet, like what other reviewers have shared, has one of the worst service levels in the retail industry, providing consistently bad service. Considering this outlet is located in a mall, i would assume that revenue and profit margins are one of the highest, and that Watson's management can afford to send its staff for training to bridge the service gaps. Not one to leave bad reviews for businesses usually, but today was the last straw for this outlet. The counter staff looked visibly unwillingly to provide basic cashiering duties and was rude throughout. Even when I offered information on my own accord that I would be needing a bag, to which I received no response at first and a further defensive "ya, additional 10 cents." when I repeated myself, assuming that the service staff had not heard me. And then another unwilling exchange on her part to ask what would my mode of payment be. This poor service experience at Watson's ruined my otherwise pleasant day. As a resident of Clementi, I would take my money to other more deserving retail shops providing the same product mix in the same mall next time.