Châteraisé Clementi Mall

It’s this person❗️❗️❗️ Her service attitude was terrible!😭😭😭 I had already selected a piece of cake and was choosing other items when she kept staring at me and continuously tapping on the counter forcefully and impatiently with her fingers. This made me feel very nervous, so in the end, I only bought one piece. Out of the three staff members, only she acted this way. At the time, it wasn’t busy, and there was no one else in line. The other two staff members were available. Maybe it’s because I’m a young girl, so she dared to treat me this way.😰 It was a very unpleasant shopping experience!😭

bought their ice cream family pack expected 15 DIFFERENT ice creams as advertised. what a shock when i opened and realised only 5 of the ice cream shown in pic were given, and 4 of them were repeated; the rest were swapped with other 'meh' flavours. staff did not bother to check/inform us. money wasted, will not patronise v dishonest *igdm them and they just 'seen' my msg, horrible service

The incident happened on 5 June, between 7:30pm and 9:00pm. I came to buy five croissants, and when I was going to make payment, the cashier’s attitude was really unacceptable. I told her I wanted to use PayWave, but her facial expression and tone were very impatient. She even kept shaking her head, and her behaviour gave me the feeling of racial discrimination. From the time I placed my order until I paid, I spoke to the staff politely and respectfully, no aggression at all. So I really don’t understand why I was treated like this as a customer. I asked her to get the manager, but she just ignored me and didn’t say anything like I wasn’t even there. Then another girl came over, her name is either Niki or Miki, and said she was the one in charge. She apologised on behalf of the cashier, but she didn’t do anything wrong, so I cannot accept her apology for something she never did. The one who had the bad attitude should be the one to apologise directly to me. Throughout the whole interaction, the cashier was disrespectful and arrogant, like she just didn’t care. I even asked Miki what the cashier’s name was, but she refused to tell me. I’m a regular customer staying nearby. I often buy cakes, ice cream, and many things from your shop. And honestly, this is not the first time I’ve encountered such poor service from your staff. It has happened more than once already. I really cannot accept this kind of attitude anymore. Hiring staff with such behaviour is really very disappointing.

The staff at Clementi Mall should have basic customer service skills. They come across as unfriendly and lacking in customer service. The way they serve customers makes it seem like the pastries are free or very cheap. Additionally, when purchasing a whole cake, customers are expected to carry it without a bag.

Staff service horrible, like whole world own her money.on date 28th March 2025 ,time 11.42am,food is ok,but service very bad 👎 …

I have supported the brand for years, the quality of strawberry cake used to be almost close to the cake I had in Tokyo. Now the quality is dropping dramatically. I tasted nothing but sugar in its cake and cream. Sad ending.

Older service staff at Clementi was not willing to give me the flower bag because I didn’t satisfy the promo requirements?? The younger girl at the cashier kept telling her it’s correct but she still gave me this LOOK. So I was just “wtv, you don’t have to give me the bags -.-“ I mean, is she keeping the bags for herself or smth??? I just bought the exact same things at Chinatown Point and TBP - and they assured me that I can mix and match wtv I want for the promo. All jelly or all baked items or mix of all also can. It’s for Children’s Day and I just wanna give it to my students but nope, she’s giving me attitude soooo I just had to do without the bags.

Utterly atrocious service from Chateraise! There is no service excellence in the staff who attended to us. Served by an extremely rude and incompetent cashier today who glared at us when we were ordering. Then she shouted, “WHERE IS YOUR ORDER?” and “STAND ASIDE!” after we made payment. We are sorely disappointed to see such poor customer service in an otherwise fancy and reputable Japanese shop. We definitely will not patronise this branch anymore.