Location: Level 4, Unit Number #04-51
Quality products and services
Singtel Exclusive Retailer - Clementi Mall serves as Singapore's premier telecommunications hub at Level 4 (#04-51), representing Asia's leading communications group that provides comprehensive solutions for all telecommunication needs from mobile services to entertainment, cable, and broadband connectivity. Operating daily from 11am-9pm, this strategically located outlet ensures western Singapore residents stay connected through diverse services including fixed and mobile communications, data and internet solutions, TV entertainment packages, information and communications technology (ICT) services, and cutting-edge digital solutions. As one of 85 Singtel locations across Singapore, this retailer maintains the brand's commitment to technological leadership while providing personalized customer service in a convenient mall environment.
The store specializes in keeping customers connected on their devices with comprehensive entertainment solutions that span telecommunications, broadband internet, cable TV, and mobile technology services designed for both personal and business applications. Professional staff provide expert guidance on service plans, device selection, and technical support, helping customers navigate Singapore's increasingly complex digital landscape with confidence and clarity. The outlet's electrical electronics, telecommunications, and IT category expertise extends beyond simple product sales to encompass consultation services, technical troubleshooting, and ongoing customer support that ensures optimal connectivity experiences for diverse user needs and preferences.
Conveniently accessible within Clementi Mall with direct MRT connectivity, the store serves the broader western Singapore community with reliable telecommunications solutions and responsive customer service. Contact the outlet at +65 6873 9969 for service inquiries, technical support, and appointment scheduling, or visit singtel.com for comprehensive information about current plans, promotions, and digital services. As part of Singtel's extensive retail network, this location combines the convenience of mall shopping with the expertise and service quality that have established Singtel as Singapore's most trusted telecommunications provider, ensuring customers receive both cutting-edge technology solutions and the personalized attention needed to maximize their connectivity investments in an increasingly digital world.
Based on 15 reviews
Out of 135 shops
Not enough ratings
jae hong
Terrible Customer Service, staff was disrespectful and unhelpful. I expected assistance, but staff seemed uninterested and poorly trained. I received contradictory responses and was treated dismissively, even insultingly. Definitely not returning again.
Chenhao Wang
disappointed with the service at this Singtel shop. The young male staff impatient and dismissive—a stark contrast to the much better service I’ve experienced at other Singtel outlets. It felt like he was in a hurry to get rid of customers rather than actually helping.
Krisha Surana
Rude, Unhelpful, and Completely Clueless Staff I had an absolutely terrible experience at Singtel Clementi—not once, but twice. The staff here are incredibly rude and have no idea what they're talking about. Each time I asked a question, I received a different answer, making it clear that they are completely uncoordinated and clueless. No one seems to have the correct information, and instead of helping, they just leave you more confused. It felt like no one wanted to take responsibility for anything, and they were just trying to pass me off to someone else. The dismissive attitude of the staff made the whole experience even worse. I went in hoping to get help, but instead left feeling frustrated and angry. Save yourself the trouble and go somewhere else if you need any kind of service or assistance.
Jane Toh
Unprofessional and Poorly Trained Staff – Very Disappointing Experience I had a very disappointing experience at Singtel Clementi — not just once, but on two separate visits. The staff were unhelpful, dismissive, and shockingly uninformed. I received conflicting answers each time I asked a question, which made it clear that there was no proper communication or training in place. Instead of providing clarity, I was made to feel like a burden — even being called "inexperienced," which was completely unnecessary and unprofessional. It seemed like no one wanted to take ownership of the issue, with staff constantly redirecting me elsewhere instead of offering a solution. What should have been a simple visit for assistance turned into a frustrating and stressful experience. If you're looking for proper service or clear information, I strongly recommend going to a different outlet.
N N
Mr Jacky attended to us for mobile recontract. He was professional and knowledgeable. Doesn’t show any negative customer service. He also go through the subscriptions in the contract and confirms the monthly bill subscriptions. He ensure that his customer understands and if we have any questions before signing the contract. Thank you!
Guek Khim tay
Came in to port over my number from another provider to one of this company. Service was quick and settled within 30 mins. The staff were very helpful and they helped clarify any doubts we had. Would highly recommend
Su
I am SingTel users for more than 3 decades and today happened to be at Clementi Mall. I am having problem with my iPhone 16 pro max Haptic Touch and approached SingTel. Carmen was there and she help me to do the setting according to her phone setting. Thank you so much, Carmen:)
Eileen Ng
I would like to give a shout out to Jacky at Singtel Clementi Mall. I have been a long time customer of Singtel and also the authorized outlet at Clementi. I always look for Jacky as he’s not only very knowledgeable, he is also always friendly no matter how busy he may be and even if all you need is some advice on your telco needs. I recently moved away from Clementi but still go back to look for Jacky for my home broadband and mobile phone needs. I think that already says a lot about how much trust and faith I have in him. Thanks Jacky! 🙏🏽⭐️⭐️⭐️⭐️⭐️
Anita Wong
Tremendous warm reception at the shop by Jacky. Detail analysis of my needs as well as clear explanation of steps of changes / upgraded needed, especiallythe technical aspect . It makes the whole upgrade n changes a lot more easy n user friendly. Will continue support Singtel n visit the Clementi shop
B
Was there earlier today to change subscription plan Engaged by Carmen,she was very helpful and detailed in explaining the terms and condition especially regarding the add-ons Completed in less than 30mins. Thank you Carmen ⭐️⭐️⭐️⭐️⭐️
NG JANET
Jacky Ang was very patience in attending to our needs. His explanation to our query was very well explained. We have a better picture of wat we really need. 2 big thumbs up for him. Will recommend others to come here. Find Jacky Ang.
Mohammad Ronzee Bin Mohammad Selam
Very ftiendly and informative. Good knowledge of product. Smooth transaction. Good experience. Helpful and cheerful.
Yu Qi
Came in near closing time to change my sim card and the staff was very patient & helpful in assisting me. Very thankful for the good service! :)
Eunyoung Kim
No matter how many times I visited Jacky Ang for help with my problems, he was always kind and actively worked to resolve them. I am grateful to Jacky Ang for his strong sense of responsibility.
Andrew Teng
Great service from the staff. She point out some fineprint that i might miss during my recontact. And i overheard other stuff are giving very good advice to other customers too.
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