Evgeny Zamburg
Came during open hours but it was closed for long time… Suggest to change opening hours to not confuse customers
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An interior view of the Yale Smart Shop display featuring smart locks and a 'Welcome Home' mat.
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Yale Smart Shop Clementi
Services
Convenience
Location: Level 3, Unit Number #03-K13
Quality products and services
Yale Smart Shop Clementi operates as The Clementi Mall’s premier smart security solutions destination, bringing the trusted global Yale security brand’s cutting-edge technology to residential and commercial security needs through specialized digital lock and home security systems. This technology retail establishment focuses on advanced smart lock technology, comprehensive home security solutions, and intelligent access systems that reflect the evolution of traditional security toward connected, user-controlled smart home integration. The shop caters to homeowners, property developers, and security-conscious individuals seeking reliable, technologically advanced security solutions that combine Yale’s heritage of security expertise with contemporary smart home convenience and control.
The comprehensive product portfolio encompasses smart door locks with various access methods including fingerprint, PIN code, and mobile app control, digital locks that eliminate traditional key dependency while maintaining security integrity, and integrated home security systems that provide comprehensive property protection through connected device networks. Yale Smart Shop’s specialization ensures deep product knowledge and professional guidance that helps customers select optimal security solutions based on specific property types, usage patterns, and integration requirements with existing smart home systems. The establishment’s focus on smart home integration reflects the growing demand for security solutions that enhance convenience while maintaining the robust protection standards that define the Yale brand legacy.
Yale Smart Shop’s positioning within The Clementi Mall provides convenient access to professional security consultation and advanced technology solutions that might otherwise require specialized security system retailers or contractor visits. The shop’s connection to Yale’s global security expertise ensures product authenticity and technical support, while their smart home specialization addresses the growing intersection of security, convenience, and technology integration. This combination of trusted brand heritage, cutting-edge technology, professional expertise, and convenient accessibility establishes Yale Smart Shop as an essential security partner that enables customers to enhance their property protection while embracing the convenience and control benefits of smart home technology within The Clementi Mall community.
Operating Hours
Open
Closes in 2h 31m
Monday
11:30 AM - 8:30 PM
Tuesday
11:30 AM - 8:30 PM
Wednesday
(Today)
11:30 AM - 8:30 PM
Thursday
11:30 AM - 8:30 PM
Friday
11:30 AM - 8:30 PM
Saturday
11:30 AM - 8:30 PM
Sunday
11:30 AM - 8:30 PM
Overall Rating
4.1
/
5
Based on 15 reviews
Mall Ranking
#49
Out of 135 shops
Category Ranking
Not enough ratings
Negative Reviews
vot sin
Not very satisfied with the service provided at this outlet one of the weekends. At the beginning, the chinese male staff named Jack serving was alright but after a few enquiries about the digitalock, he seemed to be impatience & persistent unable to fulfill. He could be polite telling me but did not. He did not tell me the price & warranty. Told him gave it a thought & walked away. Bad service.
Mar C
After 2year 6months, the fingerprint door lock spoiled. The fingerprint cover not working. Yale said after 2year warranty, they can't do anything. Call the hotline, the operator not even can bring up my sale record and lock model. Everything I need provide detail myself again. Check and repair cost estimate $600. I will never recommend anyone use Yale lock again. My friends use other brand, last for almost 10year and still working fine.
Aluanes Lin
Waited for the staff to attend to me very long & at last, the chinese guy who attended to me said that the lock was unabled to install due to my door structure. Hello! It's digitalock & normal hdb door. I asked a few enquiries & he seemed to give me attitude. It's a waste of time over there. Not recommend.
Positive Reviews
Karen Ang
JK is very friendly and patient in answering our multiple questions! Thank you for your service! =)
Roy Daniel
Visited their shop at Clementi and was attended to by their sales rep Ms Nikki. Was very impressed by her clear concise presentation and product knowledge. She made sure I had all the right information required to make the right decision for the model I wanted. Left very impressed by her professionalism.
Jianbo Wu
The sales lady Jain is very patient and helpful! And I can feel that she really wants us to make informed decisions. Very nice shopping experience with her!
Andrew S
We have a good experience taken car by JK and Soo Lin. Patience sharing of the feature and coverage of our buy very well. Thanks and hope the installation experience is equally good.
Zaini R
Did an inquiry for compatibility of my door and gate from Yale Smart Shop at Clementi Branch. Stan Chong attended to me and was able to provided a professional advise through WhatsApp. He guided me to do simple measurements in ensuring that my gate and door compatibilities with the lock specification. He was very patience with my questions and even follow up till the process of installation. He also provided a detail explanation of overall function of the door and gate lock. Kudos to his level of Customer Service Rebecca from the Yale Hotline was also helpful to arrange the installation date and time to my schedule. She followed up closely especially when the gate lock was out of stock. Installation went smooth and timely. A good team to that provided an excellent service.
James Char
Soo Lin and JK impressed me with their friendly and excellent service.
Rachel Yan
Recently I have replaced my home lock with the new model YDM7116. Very impressed & super cool features ! Would like to express my great thanks and appreciation to the key person of Yale - Clementi branch, Stan ! Excellent presentation, very detailed on all features and most importantly he is very professional and understand customers needs. Patience and friendliness are impressive services that he has extended for my purchase. Certainly I am truly happy for this new replacement and impressed with Yale brand and the excellent services and standard that I see in Clementi outlet providing an outstanding service to customers ! Once again Thankyou Stan, keep up your excellency ! Best !!!
Angela Chong
Bought the digital lock from Joe from Clementi outlet.He was customer-orientated and took time to go through every product in the shop. The installer was meticulous in installing the digital lock and patient to guide me how to use it.
PatQ
Made a couple of trips down to the Yale shop in clementi before I finally decided to take the plunge to convert my house locks to digital ones. The staffs has always been very patient and were able to answer all of my questions with regards to the digital lock. #makemomentsmagical
Wilson Lim
I had a very good experience at this outlet. I wanted to know more about the varied features of digital locks. Stan was serving me, and he has good product knowledge and is able to explain to me the technical details of the Yale locks. At no point in time was there any hard sell, he's there to understand my needs, recommend and explained why he recommended them. I spent 1 hr at the shop asking and gaining as much knowledge as possible. These are residual questions that I'm not able to get from the internet. After the knowledge sharing, we didn't commit to buy as I wanted to test out other scenarios using other brands key card. Stan welcome the subsequent testing in a cheerful manner. Next day I visited again, cheerful Stan helped testing the different scenarios. He made sure I am thoroughly convinced of what I need and of course I made the purchase. He made an extra effort to get hold of the color that my wife wanted and get a installation asap. Thanks Stan, outstanding service !
Jennifer MAK
I purchased a controller for my 2 digilocks from Yale on 22 December in Clementi Mall and was served by Jerry who was very helpful and knowledgeable. I returned 2 weeks later to ask how to sync the controller with the 2 locks and the guy on the stand couldn't help( I suppose either lazy or lack knowledge) and directed me to call hotline. I finally what's app the Number used by Jerry and was served by JK who turned out to be helpful and professional and I finally sorted everything with the instructions. I am glad that Yale do still invest to train their front line staff to assist in after sales, this is on top of good solid product quality.
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